Steel Hamoon is deeply committed to protecting the rights of our customers. If for any reason, whether in terms of type of treatment, price, quality and delivery time, you have a complaint, you can file your complaint through the form below. We consider it our duty to compensate the problem as soon as possible
No. Hamoon Steel prepares all orders after detailed quality control steps and uses special packaging for orders sent by freight. But considering the way of sending cargo in cargoes, over which our steel has no control, we can not consider the noise caused by cargo as a guarantee. Of course, it is always possible to resend spare parts - which includes the cost.
Yes, if the technical conditions are provided for the proper and principled replacement of the parts by the applicant, Steel Hamoon can provide the parts so that they can replace them themselves. It should be noted that in case of non-standard replacement of parts, the risk of damage to all other parts is very high and the customer is responsible for this.
No - seats and tables are not covered by the warranty. Hamoon Steel has always tried to use the best materials for its products so that customers can enjoy the best appearance of the products with ease during their use.
You can help us get started by filling out the form below and providing the basic information. Our partners in sales branches as well as factories are able to provide advice over the phone. To see the working hours and branch information, please refer to the following link:
Steel Hamoon always tries to make orders as soon as possible. Ordinary orders are delivered to Hamoon Steel within the standard 10 working days. It should be noted that the method of transportation and delivery, depending on the type, will require more time for delivery.
Hamoon Steel has a sales agent in most centers of Iran province, although they may not have the entire Hamoon Steel shopping cart in the store to display. For contact information of sales agents, please contact the factory
Yes - it is possible to buy online on Hamoon Steel website. You can also order through Hamoun Steel's showrooms and check your needs, through this website or by phone. Your order, depending on your choice and the volume of the order, will be sent to you through various means such as freight, Tipax, Hamoon steel allocation machine, etc.
Steel Hamoon has all the necessary licenses for safe online sales - Inmad and related licenses - In addition, Steel Hamoon is a company with a history of several branches in Tehran and other cities and you can be sure that you will have a safe purchase.
All the products that are produced in Steel Hamoon are well-known and trained products in the world. These products have been created by designers such as Eames or Karim Rashid, and we at Steel Hamoon have made every effort to produce these products at a reasonable price and quality, in full compliance with the original product. These products are registered in Iran under the name of Steel Hamoon in the Industrial Designs Office.
The products that you find in other stores are completely different products in terms of design and materials used. In fact, you can be sure that the only product you buy from Hamoon Steel is in full compliance with the original design of the product. Sometimes it is seen that a photo of Hamoon steel products or a sample of Hamoon steel products is used for display, but the product you receive is very different from the original sample.
همکاران ما آماده مشاوره رایگان خدمات مورد نظر می باشند.